Terms of service.

By engaging to work with The Dream Dept. you are agreeing to these Terms of Service:

  • The customer/client will agree to follow safe sleeping practices in line with the AAP safe sleep guidelines and recommendations. I agree to notify The Dream Dept. of any unsafe sleep practices, and understand they are not liable for my child’s safety, I am. https://www.aap.org/en/patient-care/safe-sleep/

  • The customer/client will agree to check with their General Practitioner / Doctor if their child has any medical conditions which prevents them from being sleep trained safely.

  • The customer/client agrees to disclose any medical condition(s) which their child has to The Dream Dept.

  • The customer/client understands that their sleep plan and guide is meant for their child only and should not be shared with a third party. Any party found to be sharing sleep plans and guides will be liable for the cost of the shared program.

  • The customer/client is aware and understands that changes to sleep will cause some crying.

  • At The Dream Dept. we can only make suggestions for the changes you may make to your child’s sleep or eating habits. Any changes made are your decision and you are responsible for choosing to implement these.

 Disclaimer:

The Dream Dept. strictly does not offer any medical advice, services, or treatment to any customer/client.

If you have concerns relating to medical or nutritional issues, I urge you to contact your General Practitioner or doctor immediately.

Payment

Full payment for all packages and follow-up support is required prior to consultation starting.

Once payment is received in full the Client will receive acknowledgement of payment by The Dream Dept.

Package prices Include GST

Cancellations

Cancellations made more than 48 hours prior to a consultation will receive a full refund.

Cancellations made less than 48 hours prior to a consultation will receive a partial (50%) refund.

Upon the customer/client receiving the personalised sleep plan, no refund will be issued.

If the date of consultation needs to be amended please confirm a new date 7 days prior to original consultation date

Follow-up Support

Follow-up phone call support can be booked between 7am and 7.30pm Monday – Saturday.

Two weeks of follow-up support calls consists of five x 15minute phone calls.